CSU Privacy Policy

Privacy Policy for the Charter Support Unit

Last Updated: December 10, 2023

1. Introduction

Welcome to the Charter Support Unit. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at help@charter.support.

2. What Information Do We Collect?

In order to provide you with our services, we collect the following types of information:

a. Personal Information: When you visit, register, or use our services, we may collect your name and email address. This information is used to identify you and provide you with the service or correspondence (such as newsletters) you have requested.

3. How Do We Use Your Information?

We use the information we collect in various ways, including to:

a. Provide, operate, and maintain our website b. Improve, personalize, and expand our website c. Understand and analyze how you use our website d. Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes e. Send you emails and newsletters

4. Will Your Information Be Shared With Anyone?

We only share and disclose your information in the following situations:

a. Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

b. Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

c. State Reporting: The Charter Support Unit is funded by contract with the Florida Department of Education, and occasionally we need to file reports about activities and the schools who were provided assistance. Some of these reports include information on which schools we provided support to.

5. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

6. How Do We Keep Your Information Safe?

We aim to protect your personal information through a system of organizational and technical security measures.

7. Do We Collect Information from Minors?

We do not knowingly collect data from or market to children under 18 years of age.

8. What Are Your Privacy Rights?

You have the right at any time to request that we delete your personal data.

9. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

10. Contact Us

If you have questions or comments about this policy, you may email us at help@charter.support or by post to Charter Support Unit, care of Building Hope Services, 1225 SE 2nd Ave., Fort Lauderdale, FL 33316.